University of Queensland BISM7216

Due: 17th September, 2018 at 5pm

Submission type: Process Model as an image, Bizagi .bpm file and PDF of your report

Submission method: via the Blackboard assignment submission tool

Background & Task

Land Development E-Assessment (LDeA) is a government initiative aimed to provide an

intuitive service for preparing, lodging and assessing land development applications.

You have been hired by Love Landsy, the Environment Minister, to (eventually) improve the

process. In the first instance, you set out to discover the current (as-is) process. Following an

extensive process discovery initiative in which you interviewed multiple stakeholders,

observed the process in action and also reviewed systems and relevant forms, you have been

able to uncover the following process description. Your next step is to:

1) model this process using BPMN and Bizagi, and

2) explain to Love Landsy, through a 1000 (max) word internal report, why you have

chosen to model the process using BPMN specifically, what the advantages of using

BPMN are, and any recommendations you would make for the government if it

chooses to adopt BPMN as a modelling notation.

Please note that improving this process is NOT part of the assignment.

Deliverables

Please make sure that your Blackboard submission includes THREE files:

• The .bpm Bizagi file that contains your model (please ensure it is the .bpm file and

not the Bizagi backup file)

• The .png image file of your process (Bizagi->Export/Import Menu->Image)

• The PDF of your BPMN internal report.

The overall marking rubric is outlined on page 3. Marks are allocated not just for correct

modelling of the scenario, but also for the pragmatic quality of the model (i.e. use of

modelling guidelines, aesthetics, general ease of interpretation for the model audience). As

such, please ensure your models are not difficult to read when printed at A3 size (consider

your audience). To achieve this, you need to choose the appropriate level of detail

(abstraction), and also avoid leaving excessive blank spaces in your model, which would

result in your model being longer or wider than otherwise necessary.

Your report can use any referencing style (as long as you use it consistently). The references

are not part of the maximum word limit. The structure of the report (headings, title page,

etc) are up to you to decide, being mindful that the report’s objective is to explain and

convince Love Landsy to adopt and invest in BPMN.

Your assignment will not be considered complete unless both files are submitted by the

deadline. Both files should be named following the StudentNumber_LastName format.

Land Development E-Assessment Process

The land development e-assessment process starts with the Land Department’s receipt of a

land development application from an applicant, which is stored in the Land Database.

Whenever the application is accessed or updated from the point of receipt, it is maintained

current through the use of the Land Database.

Upon the receipt of a land development application, the Assessment Manager interacts with

the Cadastre Data Department to retrieve geographical information on the designated

development area. This information is used to get an initial validation of the development

proposal from the city council. The average time to receive a response is 7 business days. If a

response is not received within 10 business days a reminder is sent. If the plan is valid, the

Assessment Manager sends the applicant a quote of the costs that the applicant will incur to

process the application. These costs depend on the type of development plan (for residential

or commercial purposes), and on the permit or license that will be required for the plan to

be approved.

If the applicant accepts the quote, the assessment can start. If the applicant rejects the

quote, then the process concludes. The process also concludes if the applicant does not

respond within 10 business days, but they are sent a courtesy reminder on day 8 alerting

them to the required response.

The assessment of the application consists of a detailed analysis of the development plan.

First, the Assessment Manager interacts with the Department of Main Roads (DMR) to check

for conflicts with planned road development works. If there are conflicts, the application

cannot proceed and must be rejected. In this case, the applicant is notified by the

Assessment Manager. The applicant may wish to modify the development plan and resubmit

it for assessment. In this case, the process is resumed from where it was interrupted.

If the development plan includes modifications to the natural environment, the Assessment

Manager needs to request a land alteration permit from the Department of Natural

Resources and Water (NRW). If the plan is for commercial purposes, additional fees will be

applied to obtain this permit. Once the permit is granted, this is sent by NRW directly to the

applicant, with a copy being sent to the Assessment Manager. Likewise, if the designated

development area is regulated by special environment protection laws, the Assessment

Manager needs to request an environmental license from the Environmental Protection

Agency (EPA). This request is done at the same time as the permit request, when relevant.

Similarly, once the license is granted, this is sent by EPA directly to the applicant, with a copy

being sent to the Assessment Manager. Once the required permit and/or license have been

obtained, the Assessment Manager notifies the Applicant of the final approval and sends

them a copy of the relevant documents.

At any time during this process, the applicant can track the progress of their application by

interacting directly with the Assessment Manager.