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Macquarie Business School ACCG2050 Final Exam

ACCG2050 Information Systems and Business Processes

· 案例展示

Section A: Multiple Choice Questions

Choose the BEST answer for the following question.

Which of the following is something we need to do before we start to use Xero?

I. Setup company

II. Setup chart of accounts

III. Setup bank account

IV. Create customers

Select one:

a. I

b. I, II, and III

c. III and IV

d. I,II,III, and IV

Section A: Multiple Choice Questions

Choose the BEST answer for the following question.

Which of the following is not a typical risk encountered during employee induction?

Select one:

a. Inability to attract suitable applicants

b. New employee record not generated, or generated inaccurately

c. Successful applicant not contacted in a timely manner

d. Fictitious employee record created

Section A: Multiple Choice Questions

Choose the BEST answer to fill in the blank.

Business Process Improvement (BPI) in comparison with Business Reengineering (BPR) has …. risks, and the results are ….. radical.

Select one:

a. more, less

b. less, more

c. less, less

d. more, more

Section A: Multiple Choice Questions

Choose the BEST answer for the following question.

Organisational data is not always useful. It becomes more useful for organisations when it is processed by organisational information systems and applications.

Select one:

a. False

b. True

Section A: Multiple Choice Questions

Choose the BEST answer for the following question.

You were asked to enter the opening balance for one account. You are now in Xero and have logged in. You are in the 'General Settings' screen.

Select one:

a. Choose 'Financial' under the 'organisation category

b. Choose 'Chart of Accounts' under 'Organisation' category

c. Choose 'Invoice settings' under the 'Features' category

d. Choose ' Conversion Balances' under the 'Organisation' category

Section A: Multiple Choice Questions

Choose the BEST answer for the following question.

Which one is an example of customer-touching CRM?

Select one:

a. All other choices

b. Customer Service and Support

c. SalesForce Automation

d. Loyalty programs

Section A: Multiple Choice Questions

Choose the BEST answer for the following question.

Joe received an email from his bank warning him about an unknown activity in his account. The email contained a link to the bank website. Later, Joe understood the link was a fake website, and his password has been stolen. Joe is a victim of:

Select one:

a. Phishing

b. Spam

c. Social Engineering

d. Privacy attack

Section A: Multiple Choice Questions

Choose the BEST answer for the following question.

ERP systems will help an organisation improve its process design when:

Select one:

a. the existing process is flawed and strategies are different to the ERP approach but the organisation can change to the ERP-defined process.

b. the process in the ERP system is different from the existing process used by the organisation

c. the existing process is flawed and the strategy of the organisation is consistent with the ERP approach.

d. the existing process is old, having been in place for several years.

Section A: Multiple Choice Questions

Choose the BEST answer for the following question.

Add paragraph text here.

An example of a suitable key performance indicator (KPI) for the objective of effectively conducting, recording and monitoring the sale of goods and services is:

Select one:

a. customer complaints.

b. percentage of sales on back order.

c. sales returns.

d. aged accounts receivable reporting.

Section A: Multiple Choice Questions

Choose the BEST answer for the following question.

Which one is an example of “Management Information Systems Business Process”:

Select one:

a. Generating internet use policy

b. Applying for copyright and trademarks

c. Managing stock transactions

d. Paying IT personnel

Section B: Essay and short answer questions / Business Cycles

Answer in the spaces provided.

The following text talks about how the HR cycle works in an organisation.

A Guide to the HR Lifecycle

Chuma Chukwujama 

Like many other parts of life and business, human resources has a unique life cycle. The HR life cycle is basically the sequence of the stages employees go through and the role human resource managers are tasked to take on during each one of those stages.

The HR lifecycle is a concept in human resources management that describes the stages of an employee’s time with a given organization and the responsibilities of the human resources department at each stage. Each stage of the HR lifecycle presents its own challenges and opportunities.

When there’s a breakdown at any stage of the HR lifecycle, you need to take the necessary steps to sort out the issue such that both your employees and your business continue to grow. Below are the seven stages of the human resource’s lifecycle that you need to be paying attention to as a manager:

Attraction

The first step to having great employees on your team is attracting them to your workplace – getting them to notice your employer brand. However, employer branding is not about advertising that you are a good employer. It’s about being one. It’s easy to think that throwing cooler, wackier perks in the workplace is the key to attracting the very best talent to your team but that just isn’t it.

Yes, perks are cool – playing ping pong at work is really fun. Yes, they improve day-to-day life for your employees. However, they alone aren’t going to attract and keep people at your company. Your mission, current employees, company culture, and the opportunities for growth in your organization offers carry far more weight than any exciting games or free snacks.

Your employer brand is what helps prospective job applicants buy into what your company is all about—your culture, people, and purpose. Your employer brand effectively highlights these qualities that make your organization a special place to work, setting you apart from the crowd, humanizing your organization, and ultimately inspiring candidates to apply for your consideration.

Recruitment

Hiring the right people is very vital to the growth and productivity of any business. In order to succeed in the recruitment phase of the HR lifecycle, your human resources department needs to:

  • create a strategic staffing plan with a thorough understanding of the positions that need to be filled and what will be expected of an employee;
  • create compensation and benefits packages competitive enough to attract the top talent;
  • develop an interviewing protocol suitable for the positions looking to be filled;
  • place the job ads in the right channels where they can be picked up by the right talent;
  • select candidates whose résumés look promising, conducting employment interviews, and;
  • administer assessments such as personality profiles to choose the best applicant for the job.
Onboarding

Onboarding is the process by which new employees are introduced to your organization. It is through this process that the employee becomes a member of the company’s workforce through learning her new job duties, establishing relationships with co-workers and supervisors and developing a niche.

The role of human resources management at this stage is to:

  • convey your organizational brand and values;
  • explain your company culture (both people and professional), and;
  • align institutional expectations and performance.

Creating a structured onboarding program is the key to getting the most of out of this stage of the HR lifecycle. According to a 2007 study by the Wynhurst Group, when employees go through structured onboarding, they are 58 percent more likely to remain with the organization after three years.

Enablement

This stage of the HR lifecycle entails orienting new hires and formally introducing them to your organization and its culture, mission, vision, and values. Orientation is usually conducted as a conference-style event where information is delivered to the new hires through presentations and question-and-answer sessions. Companies often schedule time for each of their leaders to come in and greet new employees, introduce themselves and explain their roles within the business.

The roles of human resource managers during the enablement stage include:

  • introducing the new hires to the company mission, vision, and values;
  • guiding new employees through the paperwork they need to complete;
  • introducing new hires to benefit plans, answering questions about how and when to use them;
  • introducing new hires to the workplace’s safety, health, and any other key policies;
  • ensuring new employees have all the tools they need to get started with the actual tasks of their new position including passwords, identification, parking passes, etc., and;
  • introducing new employees to the rest of your staff and assigning a coworker to them to support their transition and help them feel more connected with your company.
Development

This is the stage at which the employee and the human resources department work out her long-term career goals with the company. Human resource managers can use personality profile testing at this stage to help the employee determine their best career options with the company.

Career development opportunities are essential to keep an employee engaged with the company over time. Once an employee has established themselves at the company and determined their long-term career objectives, the HR department must try to help him meet their goals, if they are realistic. This can include professional growth and training to prepare the employee for positions of greater responsibility.

Retention

This stage of the HR lifecycle gives you the opportunity to re-energize your staff, thank them for their hard work, and recognize important milestones. HR departments can show employees appreciation by offering unique benefits such as flexible work schedules, gift cards, and extra paid time off.

Great businesses find a way to identify and celebrate the employees who are going above and beyond, and then take deliberate measures to nurture and groom them to continue working for the company.

Separation

All cycles must come to an end – including HR life cycles. Sometimes it ends with retirement, leaving to return to school, leaving for more pay or better benefits, to tend to family responsibilities or involuntary downsizing for economic or strategic reasons.

Whatever the case, the role of HR in this process is to manage the transition by:

  • ensuring that all policies and procedures are followed;
  • carrying out an exit interview if that is company policy, and;
  • removing the employee from the system as smoothly as possible.

All these stages of the HR lifecycle require your organization to have the right people, processes and HR technology in place in order for them to happen smoothly and run effectively. A well-executed HR lifecycle is often what separates companies enjoying high performing staff from those suffering from high turnover rates.

SOURCE: https://xceed365.com/blog/2018/11/30/a-guide-to-the-hr-lifecycle/

Use this case to answer the following question:

Questions:

A) In less than 400 words,compare the similarities and differences of the main HR activities listed in our textbook to those presented in the text above. 15 marks.

B) In less than 300 words, evaluate the advantages and disadvantages of the different activities proposed in the text above. 5 marks.

Section C: Essay questions / System development

Add paragraph text here.

Answer in the spaces provided.

The case narrative below will be used to answer the following question:

The case narrative below about “Class Trust” will be used to answer the following two questions:

Class launches new trust accounting software Software firm Class has now launched its new trust accounting and administration product, Class Trust, which will automate significant parts of the trust administration process.

Miranda Brownlee

Class Trust uses comprehensive data feeds connected directly to financial institutions and automated tax accounting reconciliation to enable accountants to use the full Class product suite across the trust life cycle, from deed establishment and management through to closing a trust.

Class Trust is integrated with Class Super and Class Portfolio and is bolstered by the capabilities of recent acquisitions including NowInfinity and Smartcorp.

Class chief executive Andrew Russell said research conducted by the software firm indicates that managing trusts is complex, with some of the key points relating to obtaining information and source documentation as well as reconciling capital gains and income.

It also showed that Excel is still one of the primary tools for administration.

“Class has listened to our customers’ wish to simplify and automate the complexity of trust administration,” Mr Russell said.

“Class software product expertise is solving customer pain points through complex rule-based coding. The launch of Class Trust is a natural extension of our product suite for our customers.”

Mr Russell said Class Trust has been designed and built to address the specific challenges we know exist for professionals that administer trusts.

“Our work with customers and partners through our pilot phase, in addition to our strategic acquisitions in the legal documentation space this year, has enabled us to create this dedicated trust accounting solution,” he said.

Your software development company has been contracted to develop this software. You plan to use the structured (waterfall) system development lifecycle to develop the application.

Questions:
A) In less than 300 words, explain the main points that should be considered during “Investigation” and “Analysis” stages. 10 marks.
B)In less than 300 words, explain the main points that should be considered during “Design” and “Implementation” stages. 10 marks.

Section D: Essay questions / Ethics

Answer in the spaces provided.

In less than 400 words, apply the PAPA framework for ethical issues to the following article:

Experts raise concerns about security of coronavirus tracing app COVIDSafe

Australia's state health authorities now have access to what they hope will be a vital tool to help them fight COVID-19.

Contact tracing teams can now start making use of data collected through the COVIDSafe app.

A bill regulating the collection of personal information through the app passed the Parliament on Thursday morning.

But there are still some questions about the app's effectiveness and safety.

How does the app actually work? Downloading and using the app is voluntary.(ABC News: Rachel Riga)

The COVIDSafe app can be voluntarily downloaded onto Australians' smartphones. The app relies on Bluetooth to detect other users of the app that are within Bluetooth range.

When it detects another user, it exchanges an encrypted package of information containing a unique identifier for the user, as well as the Bluetooth signal strength of the contact and date and time of the interaction.

That identifier can be used by health authorities to determine the name, age range, postcode and mobile number that was used in the app's registration process by each contact.

The data is stored on a user's phone for up to 21 days. If a user tests positive for COVID-19, they can upload their stored contacts to a central repository held by the federal Health Department.

That data is then made available to state health authorities for contact tracing.

LIVE UPDATES: Read our blog for the latest news on the COVID-19 pandemic. How effective is it? Paul Kelly says information gathered by the app will only be used for its intended purpose.(AAP: Lukas Coch)

Health officials have said the app works reasonably well on Android phones, but the biggest stumbling block has been with iPhones.

Here's what the COVIDSafe app looks like and what it wants to do

As Australia looks to implement an app that will help ease coronavirus restrictions, privacy concerns remain.

Read more

A known issue with Apple's operating system is that the app will not function well if it is on in the background.

In a parliamentary hearing last week, the Digital Transformation Agency acknowledged that on iPhones the app "progressively deteriorates and the quality of the connection is not as good as you get to a point where the phone is locked and the app is running in the background".

The app is most useful for situations where people are in public, such as commuting to and from work. Given that this is also the time when many would also be on Facebook or Instagram, the background issue will limit the usefulness of the app for contact tracers until this issue is resolved.

Apple is going to release a workaround for the issue.

"Apple themselves are working through that matter and in coming weeks there will be an improvement," the Deputy Chief Medical Officer Paul Kelly said.

How safe is it?

One security researcher in Australia has compiled what they say is a dossier of weaknesses they believe could make the COVIDSafe app vulnerable to a range of different attacks.

Coronavirus questions answered

Breaking down the latest news and research to understand how the world is living through an epidemic, this is the ABC's Coronacast podcast.

Read more

Internationally, concerns are being raised over the emergence of similar tracing apps on a global scale. Their swift rollout increases the risk that technical bugs could allow users' devices to be exploited and attacked and risks exposing more personal information.

The release of Apple's fixes to allow Bluetooth tracing apps to work on iPhones will be a significant new technical update to millions of phone users around the world. That update may mean it becomes a target for cyberattacks that could create vulnerabilities in devices.

"We're going to see a lot of attacks because this is going to be software that's running on every single phone," Ashkan Soltani, a former chief technologist for the US Federal Trade Commission, said.

"And if that's not a honeypot for anyone, I don't know what is."

Safeguards welcomed, but is more work needed? There are concerns about how long data gathered from the app will be retained.(Supplied)

Some privacy law professionals believe the current version of the COVIDSafe bill does go a long way to protecting the use and disclosure of personal information collected by the app. The Australian Human Rights Commission also acknowledges that the bill contains several important protections.

Those protections appear to prevent the data from being used for purposes beyond contact tracing by Australian authorities.

The bill also cancels out other laws that could be used to access the data. And it will go a long way in deterring attempts by individuals or corporations to coerce people into using the app.

The Labor Opposition agrees.

"In many ways the privacy protections included in this bill are — to use the word of our times — unprecedented in Australian law," the shadow assistant communications minister Tim Watts said in Parliament.

But it places no time limit on the retention of the collected data.

There is a requirement for it to be deleted when it is no longer likely to be effective in fighting the pandemic, but no clear sunset clause.

"At the moment the bill creates a fairly open-ended storage of that data, in that it will be kept until essentially the end of the pandemic, the end of the usefulness," Katherine Kemp, a privacy law academic at the University of New South Wales, said.

"But it's by no means clear that that retention is necessary for contact tracing."

Dr Kelly has guaranteed that the information will only be used for its intended purpose.

"It's a promise we've made to the Australian people about the privacy and security elements of the app," he said.

"It's for contact tracing by disease detectives in state and territory health departments and they are the only people that can use it."

Concerns have also been raised by the crossbench over the potential risk of US Government gaining access to the vast repository of data collected in the national data store, which will be held by Amazon cloud subsidiary Amazon Web Services.

Has the Government released the source code for the app?

The Government released the source code for the app on Friday. Releasing this publicly allows security researchers to scrutinise the app and search for any vulnerabilities.

However, there was an omission — the server code that accompanies the source code was not released.

This would allow further scrutiny of how stored data is encrypted. The approach is also a departure from the Singapore Government, which has released both the app and server code.

SOURCE:https://www.abc.net.au/news/2020-05-14/experts-concerned-about-coronavirus-tracing-covidsafe-security/12245122

Question:

In less than 400 words, apply the PAPA framework for ethical issues to the following article:

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