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Auckland International Campus CX660018 Improving Organisational Performance

Assessment 3 – Project Report

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Auckland International Campus CX660018 1 CX66018ImprovingOrganisationalPerformanceReportv.1 20-AIC-02 _________________________________________________________________________________ CX660018 Improving Organisational Performance Assessment 3 – Project Report _________________________________________________________________________________

Study Block 20-AIC-02: March to July 2020 Due date to be handed in: Week 7 (presentation) 22 July 2020 (report submission deadline)

Submission: Upload soft copy to Moodle Word limit: 4000 words +/- 10% without penalty Contact Lecturer: Refer to Moodle for the details

Weighting/Contribution: 65% to the final mark Marked out of: 100 Learning outcomes: LO 1, 4,5,6 and 7 Auckland International Campus CX660018 2

CX66018ImprovingOrganisationalPerformanceReportv.1 20-AIC-02 PURPOSE This is third of the three assessment for this course The purpose of this assessment is to: Communicate the recommendations to the senior management based on the outcome of the management concepts, tools and models application and backed by the data collection and analysis to justify the recommendations for the chosen management problem. TASK/ASSIGNMENT You are to write a Project Report on the investigation and solution of the managerial issue of suitable complexity having used business research methods and practical application of management concepts & tools and problem-solving models. This Project Report shall be based on the Project Proposal that you have submitted in the previous Study Block as Assessment 1. Details for the Project Report Structure shall be discussed in face-to-face interaction in the class and the application of the concepts and models shall be practiced in the class as group work. You should consider your client (the organization and contact person in it) as the audience for your project, along with your OPAIC facilitator(s)/coach(es). The purpose of the report is to convey a robust investigation and recommended plan of action for the client organization that solves the issue in a manner palatable to the organization to implement. GUIDELINES This is an individual assessment in the form of a Project Report based on the application process and the outcomes from the data collection and analysis, which should lead to the recommendations and these recommendations, must address the solution framework to resolve the problems that has been identified during your Project Proposal stage. In this assessment, you shall be implementing the application of the identified management concepts, problem-solving models to develop the hypothesis based on the outcome of these applications. To test this hypothesis, you shall source and collect the data, which you shall analyse, based on the concepts learned during the group work. This data analysis and the outcomes of the applied models and concepts will become part of the research process and will lead you to offer suitable, valid and implementable recommendations. Reflective report should become part of this assessment, which will be based on your participation evaluation of the group work and the team processes. This compulsory assessment item is worth 100 marks (65% of the weightage towards the final marks) and involves the creation of a project report to investigate and solve a managerial issue of suitable complexity using business research methods and managerial tools. This individual assessment will not be impacted by the outcome of previous assessments in this course as each assessment is being individually assessed. Formatting/Presentation requirements Structure of Project Report and Requirements The report should be written to a professional business standard appropriate for a senior management audience and will include the following: Auckland International Campus CX660018 3 CX66018ImprovingOrganisationalPerformanceReportv.1 20-AIC-02 - OP Assessment Coversheet (including project title, student and student ID number along with the name, title of lecturer and the date of submission) - Executive Summary (a brief summary of the key purpose of the project, an overview of its approach, its findings and the key recommendations) - Contents page (including the headings laid out here, page numbers for ease of lookup and correct pagination throughout the document) - Background (a short precis of the proposal including a brief recap of the goal of the project, the findings of the literature review, the approach being used, the expected project outputs and the likely benefits. Any modifications to the approach that have been necessitated because of the discovery phase of implementation should be described. It is good practice to refer to the original proposal in an appendix). - Literature Review The topics you are required to cover in your literature review are: - linking the managerial issue from the proposal and clarifying ideas for a research framework - introduce and define each stage of the critical research process including ethical considerations - applied tools used in the project, specifically, the characteristics of Data Collection: Quantitative and Qualitative Research, Mixed Methods and Data Analysis - Results and Analysis (Following the implementation of the proposal the results from data collection and application of research tools and models that has been used to investigate the problem and develop solutions should be shown. Raw data (eg. survey results, interview notes, etc.) using MS Excel should be shown in appendices and what appears here in the body of the report should be relevant analyses and insights. The relevant data should be sourced and analysed using appropriate data collection methods and should not be from the data from the Assessment 2. You shall use the learning from the earlier data collection and analysis and apply the learning to source, collect and analyse qualitative and quantitative data analysis specific to your chosen project topic. - Conclusions (These should include a summary of key findings and the generation of possible solutions. Also, an explanation of how the solutions are to be compared in order to arrive at a recommended solution and plan of action for the organization to implement. Finally, limitations of the investigation and what issues still need to be addressed should be covered) - Recommendations (This should focus on the identified way forward for the organization including an implementation plan the organization can I follow to implement your advice) - References - Appendices - Reflective Report (This shall focus on a reflective process to recommend the improvement of own and others practices for the team and the project process. You are required to reflect on the team processes and individual participation during the group activities) Auckland International Campus CX660018 4 CX66018ImprovingOrganisationalPerformanceReportv.1 20-AIC-02 Word limit 4000 +/- 10% without penalty (excluding Cover Page, Executive Summary, Table of Contents, References and Appendices) Referencing style The APA 6th Edition reference style must be used when referencing. Submission procedure Submit in turnitin under appropriate link on Moodle on or before the due date of submission by Day 7 Day 2 of Study Block 4. Compulsory unassessed item: Present to your peers about your project report in Week 8 You should consider your peers as the audience for your presentation. Their interest will be in your experience and learning through the project proposal activity to see how it compares and contrasts with their own. The purpose of the presentation is to show that you can communicate effectively on the project experience in relation to your specific organisation and problem. The presentation is for 10 minutes and should be a precise summary of your project report and how do you have implemented the proposed investigative concepts, models and tools. The presentation will follow around 5 minutes of questions and answers and you must show your ability to manage questions from your audience effectively. Students must use appropriate cover sheet for all assessment items. There are no set criteria for presentation. Be as creative and entertaining as you like. Auckland International Campus CX660018 5

CX66018ImprovingOrganisationalPerformanceReportv.1 20-AIC-02 Assignment 3 Report 10-9 8-7 6-5 4 3-0 TOTAL MARKS and % Criterion 1 Introduction, background to the problem, project aims and project scope. The research report demonstrated insightful: Project aims, thoroughly written and with thorough explained Project Scope for the challenges/opportunity/business improvement opportunity for the organisation, covering all possible steps Improvements and benefits that the organisation will have from the project implementation. The research report demonstrates clear and detailed: Project aims that have been appropriately written and well explained Project scope for the challenges/opportunity/business improvement opportunity for the organisation, covers all possible steps Improvements and benefits that the organisation will have from the project implementation The research report demonstrates: Appropriate project aims Appropriate project scope for the challenges/opportunity/business improvement opportunity for the organisation Appropriate improvements and benefits that the organisation will have from the project implementation The research report demonstrates vague: Project aims Project scope for the challenges/opportunity/business improvement opportunity for the organisation Improvements and the benefits for the organisation The research report does not demonstrates: A well-defined specific project aims. A defined scope for the challenge/opportunity/business improvement opportunity for the organisation Unclear what the improvements will be and how the organisation will benefit. 30 Criterion 2 Data collection, analysis of data supported by in depth discussion of results (Data must be sourced, collected and analysed relevant to your project topic and not from any earlier assessments.) The research report demonstrates insightful analysis of qualitative and quantitative data and draws perceptive conclusions that are communicated thoughtfully and appropriately to inform decision making and are thoughtfully supported by appropriate analytical narration. The submitted workbook demonstrates appropriate and detailed analysis of qualitative and quantitative data and draws detailed conclusions that are communicated appropriately and with details to inform decisionmaking and are supported by appropriate analytical narration.. The submitted workbook demonstrates the analysis of qualitative and quantitative data and draws conclusions that are communicated appropriately to inform decision-making and supported by appropriate analytical narration. The submitted workbook demonstrates vague analysis of qualitative and quantitative data and communicates few conclusions to vaguely inform decision-making with weak analytical narration. The submitted workbook does not demonstrate analysis of qualitative and quantitative data and does not communicates conclusions clearly and do not to inform decisionmaking and the completed work is not supported by analytical narration. 30 Criterion 3 Recommendations with implementation plans to the appropriate stakeholders. The research report poses perceptive solutions to the identified managerial problem in the form of recommendations that are: Thoughtfully aligned to the analysis of the data and information. Are communicated thoughtfully and clearly to inform decisionmaking. The research report poses appropriate and detailed solutions to the identified management problem in the form of recommendations that are: Appropriately aligned to the analysis of the data and information The research report poses solutions to the identified managerial problem in the form of recommendations that are: Aligned to the analysis of the data and information. Are communicated appropriately to inform decision-making. The research report poses few solutions to the identified managerial problem in the form of recommendations that are: Vaguely aligned to the analysis of the data and information Are communicated to vaguely inform decision-making Supported with few relevant references The research report does not pose solutions to the identified managerial problem in the form of recommendations that are: Not aligned to the analysis of the data and information Are not communicated to inform decision-making. 20 Auckland International Campus CX660018 6 CX66018ImprovingOrganisationalPerformanceReportv.1 20-AIC-02 Thoughtfully supported with relevant references. Are communicated appropriately and with detail to inform decision-making. Clearly supported with relevant references Supported with relevant references. Not supported with relevant references Criteria 4 Use of Gibb’s Reflective Model to recommend improvements in self using analysis from the activities The reflective report demonstrate insightful: Reflective practice in research Use of reflective process to make recommendations Improvement of own and others practices for the team and project process The reflective report demonstrates appropriate and detailed: Reflective practice in research Use of reflective process to make recommendations Improvement of own and others practices for the team and project process The reflective report demonstrates the analysis of: Reflective practice in research Use of reflective process to make recommendations Improvement of own and others practices for the team and project process The reflective report demonstrates vague: Reflective practice in research Use of reflective process to make recommendations Narrative on improvement of own and others practices for the team and project process The reflective report does not demonstrate: Reflective practice in research Use of a reflective model in the reflective practice Recommendations for improvement of self and others practice for the team and project process 10 Criteria 5 Participate effectively in a variety of team roles. Must be supported by Minutes of the meeting, learning journal entries and peer review (or a combination thereof) Well documented evidence demonstrates that the learner: Always takes initiatives in a variety of team roles Always contributes to the team process. Well documented evidence demonstrates that the learner: Consistently takes initiatives in a variety of team roles and consistently takes part in the team processes. Consistently contributes to the team process Well documented evidence demonstrates that the learner: Often takes initiative to participate in the team processes. Regularly contributes to the team processes. Documented evidence demonstrates that the learner: Seldom participates in the team roles. Sometimes contributes to the team processes. Documented evidence demonstrates that the learner: Does not/Rarely participates in a variety of team roles. Not an effective contributor to the team process. 10 Total marks 100

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